![]() \r\n\r\nNot only have I been lied to, shouted at, talked down to, told that it was all my fault. ![]() If the \u00a383 is for the entire month, then where is the rest of my money I should be due. I paid \u00a383 for the first month, was insured for 9 days, within the 14 day cooling off period. And on top of all this, the policy documents say \u201cyou will be charged the pro rata of the days you are insured\u201d - this is not true and they LIED about this. And at the end of the call he still continued to say \u201cthis is the complaint resolution, it is what it is\u201d. I asked him why and he said \u201cbecause you never asked\u201d - how can you blame me for something? With no proof? How can you back up your colleagues who clearly provided incorrect information, and say they don\u2019t know what they are talking about and not expected to as they don\u2019t have this information, when a colleague from the exact same team as them KNEW this information? How is this not a knowledge gap?\r\n\r\nhis complaint summary was also incorrect, the dates he listed were totally incorrect, and he read the complaint to me at the start of the call, and I told him that what was written was incorrectly and not accurate. ![]() \r\n\r\nTHEN, I spoke to someone called Sohail Yousif from the complaints team who said that \u201cthey don\u2019t know what they are saying because they aren\u2019t from the accounts team and that it was my fault because of the way I worded my question\u201d \u201cwhen will I receive my refund for cancelling\u201d\u2026 he was very rude and started shouting at me, and I told him I didn\u2019t like his tonality, and this made me angry, and I said \u201cif they didn\u2019t know, then how come the last colleague I spoke to from the same team did\u201d - he was speechless and stuttering and more than likely defending friends, I said it would have been better to just say \u201cI don\u2019t know\u201d but he continued to blame the way \u201cI asked the question\u201d then guess what\u2026 I asked him if he listened to those calls and he said \u201cI did not\u201d - HE BLAMED ME, AND NEVER EVEN LISTENED TO THE CALLS IN HIS INVESTIGATION. Although they sent me this after they apparently cancelled it! I raised a complaint for misinformation. ![]() I called a week after the 9th asking where my refund was, and was told off 2 colleagues it would be with me \u201cinstantly\u201d I called pcl, they said the policy was not closed, I closed it and then I received documents, and called them back to inform them of this and ask where the refund was\u2026 I was then told I needed to send the telematics back first. received confirmation on the 11th, and they sent the telematics out to me in the 13th. Cancelled my insurance on the 9th may (within the cooling off period). "If I could give less than a * rating I would. ![]()
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